Frequently asked questions.
Our FAQ page is designed to answer the most common questions you may have about our products, ordering process, shipping, returns, and more. Whether you're a new customer or a returning buyer, we hope you find the information you need quickly and easily here.
General information.
What are your opening hours?
Our customer service is available Monday to Friday from 8:00 AM to 15:00 PM. You can also contact us via email outside these hours, and we will respond within one business day
Where are you located, and can I visit your showroom?
Our head office and showroom are located at Brovej 6, 5610 Brenderup, Denmark. Visits are possible by appointment. Please contact us to arrange a meeting.
How to become a Flensted retailer?
If you would like to become a Flensted reseller, you can fill out our form here on the website under become a retailer with your information and a message, after which we will contact you. Alternatively, you can contact us by email: customerservice@flensted-art.com.
How do I make an order?
To place an order with us, please follow these steps:
- Contact us: If you have been in touch with us to become a reseller, you will receive specific instructions on how to place orders.
- Become a reseller: If you are interested in becoming a reseller but are unsure of the process, you can fill out the form on our website or email us at customer@flensted-art.com for more information.
We look forward to assisting you with your order.
Can you deliver customized products?
Yes, we offer customized solutions based on your specifications. Contact us at customerservice@flensted-mobiles.com and we will gladly assist you.
Do Flensted mobiles sell directly to the end consumer?
Yes. It is possible for the end consumer to purchase our designs in our webshop.
Shipping information.
Do you offer international shipping?
Yes, we ship to customers worldwide. Shipping costs and times will vary depending on the destination. Contact us for more information about international shipping.
What shipping methods do you offer, and what is the delivery time
We offer standard shipping, express shipping, and freight. Delivery times depend on the chosen method and the delivery destination. Contact us for specific delivery times to your location.
How long will it take to get my orders?
It depends on where you are in the world. Orders processed here will take 2-4 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Did you not find your question on the list?
Please reach out to us for further assistance and more information. Our team is dedicated to addressing all your inquiries, and we will be happy to provide the details you need. Contact us through customerservice@flensted-mobiles.com or the form below, and we will respond as promptly as possible.